Norvado, Northwestern Wisconsin’s premier provider of technology products and services, is looking for a Customer Network Technician to join our team.
Why us:
Innovative. Learner. Adaptable. Passionate. Adventurer. Nature lover. Can-do Attitude. If you would use any of these terms to describe yourself, then the folks at Norvado are your kind of people. Our mission at Norvado is to deliver leading technology that allows the up-north lifestyle to keep a strong connection with the world. We take pride in being good stewards of our communities and ground our business decisions with that in mind.
Our area can provide you with the high-quality of life you’ve always dreamt of. From unique small businesses to pristine lakes, modern medical facilities to top-notch education, you’ll find Norvado is home to a place like no other. Our territory includes the south shore of Lake Superior, national forests, and many inland lakes. If that’s not enough, we have an abundance of history, music, and art all with the small-town feel.
Perks to being a hard-working Norvado employee include medical and dental insurance, PTO, generous 401k match, profit sharing and best of all, wanting to come to work on Monday.
We are a local company making a big impact in our communities. Providing Northwestern Wisconsin with everything big cities have and everything they don’t.
This Role
As a Customer Network Technician you will be responsible for:
- Providing excellent customer service by maintaining, troubleshooting, installing, and documenting customer and business premise equipment, servicing infrastructure and recommending, selling, and installing additional products and services to Norvado customers, in the most efficient manner.
- Carrying out sales promotions and initiatives individually and in conjunction with the Business Sales and Customer Technology Consultant teams.
- Working with fiber optic infrastructure.
- Installing and supporting residential and business customer networks using ONTs, servers, PCs, software, firewalls, routers, switches, wireless networks, and HPBX. Using test equipment and software to locate troubles, record, localize, repair, bill accordingly, and close trouble tickets, with minimal repeats.
- Reading technical manuals and brochures, utilizing online resources, and using technical support resources for test gear, services, and equipment as needed in order to install, test, service, and repair equipment and services.
- Following procedures or best practices on inventory control, neatness, truck stock, correct material uses per application to create and maintain a positive image which inspires very high regard.
- Ensuring safety in work techniques and the environment.
- Adhering to Norvado’s vision statement, company goals, and values and beliefs statement, and reflecting these commitments in all work performed every day.
The above is intended to describe the essential functions of this position. Other duties may be assigned as required by business necessity.
Knowledge & Experience
These are some qualities we are looking for in our Customer Network Technician position:
- Knowledge and skills usually acquired through a certification/diploma program or associate degree in telecommunications, IT, electronics or related field or the equivalent training and work experience.
- Computer and customer residential and commercial network literacy and an ability to learn Norvado proprietary operating software and applications.
- Comp TIA or similar certifications are expected.
Skills, Abilities, Qualifications or Expectations
The following will help get you to the top of our list:
- Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Write routine reports and correspondence.
- Apply common sense understanding to carry out instructions from written, oral, or diagram formats.
- Activities may be necessary outside normal business hours. Must be able to respond to “on-call” or emergency maintenance situations.
- Able to establish and maintain effective working relationships.
- Must possess and maintain a valid driver’s license and have a good driving record.
- Able to maintain confidentiality with regard to company and customer data.
- Able to use and maintain OSP operational software and applications.
- Able to pick out color-coded cables.
- Comply with all RUS specifications, industry standards, safety rules and regulations, and company policies.
Environmental Conditions
- Normal plant environment with exposure to outside weather conditions, moving mechanical parts, high precarious places, risk of electrical shock, moderate noise levels, and frequent vehicular travel.
- Normal visual acuity to consistently distinguish wire colors.
- Frequent maneuvering and manipulation of parts and equipment weighing up to 30 lbs.
- Periodic maneuvering of equipment weighing up to 50 lbs.
Equipment & Tools
Daily use of various telecommunications test equipment, power and hand tools, ladders, computer, telephone, smart devices, calculator, copier, fax, and printers.
Interactions
- Daily phone, written, and face-to-face contact with employees throughout the company to exchange information.
- Daily phone and face-to-face contact with customers to conduct business.
Other
- Occasional overnight travel required.
- Frequent travel by vehicle required.
- Occasional overtime required.
- Frequent on call required.
Want to join Norvado in making an impact as a Customer Network Technician? Then click here to complete the online application by Friday, November 22, 2024. Make sure to attach your cover letter and resume too.
All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, (c) federal laws described in Attachment A to this Agreement.
